This inception report produced on behalf of the World Bank Group and the African Development Bank, with the support of the African Union, intends to produce a new flagship report on how information and communication technologies (ICTs), have the potential to change public service delivery in Africa. The overall goal is to raise awareness and stimulate action, especially among African governments and development practitioners, of how ICTs can contribute to the improvement and transformation in the realm of public service delivery.
The study will recommend ways by which to scale up successful application of ICTs in public service delivery and to further operationalize its use within the public sector, while paying appropriate attention to associated risks. The aim is to identify specific opportunities and challenges in Africa that can possibly be addressed through an increased or more efficient use of ICT, benefitting from a best practice analysis of applications around the world.
The study will recommend ways by which to scale up successful application of ICTs in public service delivery and to further operationalize its use within the public sector, while paying appropriate attention to associated risks. The aim is to identify specific opportunities and challenges in Africa that can possibly be addressed through an increased or more efficient use of ICT, benefitting from a best practice analysis of applications around the world.
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